How AI is expanding what people do at work
AI Summary: A new study analyzing over 800,000 messages from US ChatGPT users found that 16.8% of work-related messages and 43.5% of occupation-specific messages involve tasks associated with another occupation. This phenomenon, termed "task crossover," suggests that AI is changing not only how work is done, but also who performs specific tasks. The study found that nearly half of occupation-specific AI use crosses job boundaries, with certain occupations such as customer experience workers, designers, and marketers frequently "borrowing" tasks from other roles. The findings have implications for understanding the impact of AI on the workforce and the division of labor.