How workers are unlocking new ways of working
AI Summary: Researchers analyzed 1.5 million work-related ChatGPT messages and found that workers use AI for tasks outside their typical job descriptions, and these activities become a regular part of their AI use over time. Workers' use of AI for cross-occupation tasks increased from 13.1% in April to 25.9% in July, indicating that some cross-occupation AI use is recurring. The study also found that workers return to cross-occupation tasks used in the previous month 23.6% of the time, compared to 8.4% for comparable workers who had no observed use of it in the previous month. The findings suggest that work design deserves a place alongside access to AI tools in how organizations implement their AI strategies.